Embed review. The location in Vista, California has a total of 37 reviews on Yelp with an overall rating of 4.0 out of 5 stars. The security is another thing about CubeSmart that is way above the standard for this type of service. I initially signed up for the storage unit online, I made a reservation for a 10 x 15. A free inside look at company reviews and salaries posted anonymously by employees. I called customer service and really got nowhere. A 5x5 5x4 is not worth more than $35 per month. They "checked" and let us know we were good to go. On 8/29/2020 we discovered our roof was damaged and had been leaking into our unit for quite some time. That is false advertising and willfully ripping customers off. Now WORST Customer Service EVER with these two new employees from the start in 2019 (Ken & Jack). CubeSmart is offering several “add-on” services that have resulted from establishing partnerships with other companies that operate in related industries. The company website regularly offers promotional incentives (deals). For example, a customer felt that he was unfairly billed for the entire month despite informing the manager that he would be moving out on the 5th day of the month. $62 for a 5x4. I'm so disappointed with this management team here now. I called the location and the lady was apologetic and told me she would get the auto pay set up for me. CubeSmart Overview. 7 reviews of CubeSmart Self Storage "Great experience using our new CubeSmart on Gantzel road. Other than a District Manager would reach out to me to discuss. And they will not honor their advertised rate to regular renters; that is only for new customers. We have not had any problems with security or breaches and no less of information. 4 photos. Share review. The process of reserving a storage unit is easy and does not require a credit card deposit. The headquarters location in Malvern, Pennsylvania has a rating of 4.6 of 5 on Google. We had problems picking it up so I made 7 contacts with them. Currently has locations in roughly 80% of U.S. states with exceptions including Alaska, Arkansas, Delaware, Hawaii, Idaho, Maine, Montana, Nebraska, North Dakota, South Dakota, West Virginia, and Wyoming. The following chart contains online monthly pricing estimates. 46 friends. It … Yet the manager lies saying its against the Lease, and says nothing to the people who DO violate the Lease - by blocking the hallway with property, charging appliances and drills. They don't even keep up cleanliness on premises as they should. Nor does the website show that the first month is free outside of the FOR NOTHING FEE/Administration Fee). Explained everything and reviewed options and amenities. Cool. 5 photos. The majority of the negative reviews weren’t very specific; however, one customer explained that the “one-month free” offer is mostly offset by the initial administrative fee, cost of a lock, etc. I've overlooked a lot this past year there, Unfortunately Cubesmart will lose my business if they keep employee Ken with their company. Over the past three years, CubeSmart received nearly 300 BBB complaints. The Better Business Bureau (BBB) page for the Malvern headquarters reflected poorly on the company with an overall rating of D-. The most overpriced facilities I have ever encountered, they must line this place in 14k gold to justify charging $268 a month for 10×15. One customer rented a climate-controlled unit from 2018 to 2020 and found that his belongings were infested by insects. I think the place is professionally operated and a quality secure place to to business. Pleasant and very helpful staff. 0 friends. Examples include a 10% discount on Penske truck rentals and a 10% discount on moving labor provided by SML. I live out of town and have been storing our stuff here since 2012. 12 reviews. For more information about reviews on ConsumerAffairs.com please visit our Start your review of CubeSmart Self Storage. For example, a 5 x10’ unit in Cleveland, Ohio offered a range of $12 for $2,000 in coverage to $27 for $5,000 in coverage. I would recommend this place to any and everyone. Hello! I have sent 3 emails to no avail. He then told me he can waive the late fee in a tone which was not so friendly as if I was the one who made the mistake. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Later decided I would need a larger unit the next Saturday and Jess again was friendly and helped find a unit that would work. 322 CubeSmart reviews. We felt free to ask any questions. Do not rent from CubeSmart especially the location at 5818 LBJ Freeway Dallas Texas. 6 photos. Jack.. that they are a pair that drive customers away. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. FAQ. This was accessible for me. A one-time administrative setup fee of roughly $25 may apply. Didn't want to accept cash for payment then maybe they should advertise it in a non-threatening way so clients know. …In Reviews “I LOVE THIS PLACE!!! 9. Two feet are taken up by protruding wall. Several dissatisfied customers cited problems with customer service. And he didn't even apologize & I asked the regional director for an apology from Ken and he said that I won't get one from him. © Copyright 2015 - 2020 moveBuddha LLC. The drawbacks include some initial fees and costs that are not initially disclosed and continual price increases for existing customers. It was easy to use. (We waited an additional 30 minutes that day!). There are many things I like about this service. Just disgusting to gouge people. Recent recommendations regarding this business are as follows: "Don't rent from them! They are so happy and always so friendly. Share review. Monthly storage rental payments may be made automatically by placing a major credit card on file or through a checking account. Embed review. The overall rating of the company is 1.8 and consumers are mostly dissatisfied.. 13. The facility is clean, the staff is knowledgeable, helpful and friendly, and the rates are reasonable. Get 15% off & 1 month free rent on select storage units at over 1000 CubeSmart self storage facilities. Their employees went above and beyond to make sure this me and my family were happy with what we had paid for. I inherited using them in that a trailer I bought was stored there. 3. That's why I was asking a simple question so that I know their planned schedule for the day so that I can work with them, in case I need anything such as purchasing boxing supplies, etc?! It was easy to get to them since they have so many different locations in the area that we live in. While setting up my account they try to force me into purchasing insurance from them, only after inquiring did I find I can use my homeowner's insurance. Why was he put in a management position without proper educational & professional skills? We loved this service and would use it again anytime. Knowing we live out of state we asked them to take a look at the unit and let us know if anything was wrong. Embed review. “ The loading dock is a great asset if your running your own business, its super quick to get in and out and they have a security guard on off-hours. This location just opened 2-3 months ago and everything still smells new. 2. Start your review today. 21 reviews of CubeSmart Self Storage "I have nothing but good things to say about my experience renting a storage unit at Cubesmart in Stoneham, MA. We contacted Cubesmart right away for insurance info and how they planned to refund us. 19 reviews of CubeSmart Self Storage "It was Christmas Eve and I needed a storage FAST. 6. Start your review of CubeSmart Self Storage. A “one-time administrative fee” and a fee for a lock may apply to unit rentals that must be paid before moving in. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Sergio writes about moving tips and advice as well as the newest information about the moving industry. Get instant pricing for shipping your vehicle safely and affordably. Login . They did however say that they had a 10 x 20 available, looking at the storage unit size I could tell it was not 20 feet long. A free inside look at company reviews and salaries posted anonymously by employees. People are very welcoming, supportive and collaborative. The overall rating of the company is 1.8 and consumers are mostly dissatisfied.. DO NOT RENT HERE! 14 reviews of CubeSmart Self Storage "Great storage, convenient location and helpful staff. They really seem to know what they are doing in this area. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. They were always unbeleivably helpful! 1-877-279-7585. Thank you, you have successfully subscribed to our newsletter! Danielle W. Las Vegas, United States. Cleanliness = 0. The service that I received was excellent and I would go back anytime. All Rights Reserved. The idiots, long BEFORE a Review is posted, willfully ignore your emails after reading them, ignore their facility issues & staff's behavior, refuse to provide the corporate office manager email address so that the staff can be fired, & they know that any lower titled local manager will do nothing. They falsely show the units as being lockers but if you call (which you should never have to do, nor does 90% of humans want to do), she THEN reveals that they are units (walk in's). We’ll start sending you the news you need delivered straight to you. They made sure we had everything we need. These employees are scary. They work with you on your payments and if needed will help you get your stuff in your storage unit. They accepted any payments that we had, even American Express, which a lot of companies don't accept. You Said It! How do I know I can trust these reviews about CubeSmart? They advertise as closing at 7pm which already is way too early, especially for corporate customers, but they make a false announcement on the intercom, that they close at 6:45 pm. This is by far the worst storage experience I have ever had. Read real customer ratings and reviews or write your own. Jessica **, the bad attitude petty unethical General Manager harasses busy occupied customers at their unit doors. Once I came to the location to look at the unit they told me that they did not have any 10 x 15s available even though I had a reservation. 1. 4. 11. Our content is intended to be used for general information purposes only. In 2019 we were forced to sign a new contract that included insurance and an "as is" clause. I feel safe using this service and will continue without worry. Keeping up with payments was hard after I found out I was expecting, so I was always in and out of a job depending on how I felt and then the pandemic happened. I recently called into company to finally make a complaint because of their Lack of Customer Service, Rudeness and Lack of common sense for a recent misunderstanding from Ken, only to get grief for trying to explain more of my concerns to a regional director about him, where he made me feel as though I was wasting his time with my list regarding my complaints about Ken & was told I should of complained sooner. It has great value and I feel like I always get my money's worth. Enjoy reading our tips and recommendations. The manager, Holly, is fantastic. Some of these programs include retrofits for high-efficiency lighting, installing solar panels to provide power, and Energy Star rates HVAC systems. Useful 1. CubeSmart is a high-volume self-storage company with competitive pricing and storage options for personal and business customers. She informed me that it is, I had to go and get a tape measure from my truck to show her that it was indeed 15 feet long. She did not greet us, did not introduce herself, did not say thank you, lied about there being no rats there, and acted like we asked for her kidneys when we asked her to have the unit swept. We value your privacy. I've never been so insulted or upset. This place is spotless and very convenient! We brought a broom another day, and swept it. The units are not true to size advertised. I would recommend using CubeSmart to anyone who is looking into this. Ray T. Garden Grove, United States. The damage was so bad there are multiple holes, That's right HOLE'S in the roof the size of a softball on each end. The facility looks clean and secure but apparently it is possible for my lock to my storage unit to be broken into. Get instant ballpark pricing for long distance professional movers with our moving cost calculator. Are you sure if CubeSmart is the best storage company option for you? We haven't had to contact them since we began using this service but when we first got it they were always available to us if needed. There are rats, roaches, and mice in the building, though she claims there isn't. Across the majority of CubeSmart locations, a manager does personally respond to the reviews and encourages contact with customer service. Customer service... that's non-existent unless you consider rude and arrogant to be CS. Brand new property in Washington, DC! Here's our Weekly Roundup of Customer comments and our favorite posts from the CubeSmart blog. Don't want to upset Ken otherwise He goes out of his way to make you uncomfortable about it or fires you up & exaggerates things and points to his name tag to proclaim that he's the boss and it's private property & whatever he says goes. They willfully inconvenience the customers, by closing for a holiday staff' party; when that's something that should take place on their own time (not the customers' time) after the building closes. Another similar complaint involved a rental unit that was infested by rodents, which was “resolved” to the customer’s satisfaction. At #CubeSmart the staff is stupid, and, they expect you to (instead of doing so in your storage unit) somehow organize your property by tossing it from the hallway into your unit door with hopes that it falls where and how it needs to go and without breaking! 7 photos. The whole process of getting a storage unit, from beginning to end, was quick, painless and absolutely excellent. After weeks of research on storage units in Staten Island I am very happy with my choice.” Sarah A. via Yelp | Staten Island, NY The overall rating of the company is 1.8 and consumers are mostly dissatisfied. CubeSmart Overview. Do not go with this storage unit. Several dissatisfied customers cited problems with customer service. Chris P. Lanexa, VA. 0 friends. The hallway floors are filthy and never swept nor mopped. Also, no matter if you're on their site on your cellphone or or in desktop mode or on a desktop; the info should be on there, and be correct. Unsubscribe easily. At the Cubesmart 6730 in Aurora, CO they have an advertised rate of $139.00 for a 10’x20’. ALSO: Do not be mislead by a John ** nor any other rep that replies to Reviews with the facade of 'please contact us at firstname.lastname@example.org.' CubeSmart ranks 59 of 583 in Moving and Storage category. And as soon as three months pass, they’ll start a sustained string of unannounced increases. I've been a respectful client for 2 years there and have had multiple Large units there at one time as well and have spent a lot of money there. I would recommend using CubeSmart to anyone who is looking into this. The Customer service at this location is top notch. And oddly also they have no 24/hr access for customers who require it, let alone those who are corporate/business accounts. I moved in on a rainy day and was so thankful for the interior loading. Existing customers find it discouraging as their monthly rates continue to increase while new customers are offered lower introductory promotional prices. This employee is seriously disturbed & disturbing! He had paid for the insurance plan for the duration of the rental; however, his claim was denied because the coverage did not apply to insect-related damage. He uses this statement towards anything or everything you ask him. Was able to find a unit very quickly. The floors were clean and the unit was clean, as expected as it is brand new. 10. My stuff is always very safe and I feel like I am very happy, and I can put as much stuff as I want, and I won't have to worry anything about it. Start your review of CubeSmart Self Storage. I used this product and was happy with the customer service. To name a few examples here, (even though there are many more) Here's Another example, I have many times paid cash for my monthly payments with previous management without any issues...(a simple & convenient thing) but have had Ken freak out & stand up to stick out his chest towards me from behind the desk to make known and show his authority and state he doesn't want to accept cash for payment. We felt secure in that our credit card numbers wouldn't be leaked or anything like that for identity thiefs to take our stuff. I went ahead and paid it anyways, if it was not a burden to move all my things out of there I would have done so immediately I will never do business with this location ever again. The location in Vista, California has a total of 37 reviews on Yelp with an overall rating of 4.0 out of 5 stars. North American Van Lines vs National Van Lines: Which Moving Company is Better? We spent 260 hours researching moving container and storage companies to find the best prices, best customer service, This facility has severely limited hours, when you work it's inaccessible! Customers who are unable to find a vacant unit that meets their needs at the closest location will likely find another site with availability that is still conveniently located. Being a former military family, we have had our share of storage units. Nor he should Not even be representing Cubesmart. Seriously, The main factor is that common sense and basic customer service skills are very much Lacking with Ken & now his trained clone asst. This company is not yet accredited. Was a nice place in 2018 BEFORE Ken entered. Plus it is very safe and it makes me try to put most of my stuff in it, and it keeps it so safe. Allied Van Lines vs United Van Lines: Which Moving Company is Better? Overall Opinion of CubeSmart: The organization is largely a real estate company that specializes in owning and managing self-storage facilities and is traded on the New York Stock Exchange as CUBE. Copyright © 2020 Consumers Unified LLC. We would highly recommend this storage location for storage needs." I called around and got some ridiculous pricing and rude people that did want to help because they were ready to leave wk early due to it being a day before xmas. They have more than 1,000 locations across the U.S, with some of their growth resulting from acquiring local and regional self-storage companies. Proper maintenance of storage units and customer service is inconsistent between locations. Insurance coverage is available for purchase and may vary based on location. And he did a half ** job. Embed review. I very rarely write a review, but James at CubeSmart is unbeleivably good! Sergio Ocampo is a content marketer for moveBuddha. 10 reviews. The light in the storage unit hasn't worked from day 1! Building = 0. 16 reviews of CubeSmart Self Storage "Rented a unit in July. Unfortunately, One day as many others / there were a couple of us waiting in parking lot for a long while and we finally left & went elsewhere to purchase moving supplies since Ken and his assistant Jack didn't come back on time that they posted on door. Easy to use and the price was reasonable. CubeSmart Self Storage - 444 W 55th St, New York, NY 10019 - Rated 4.3 based on 4 Reviews "Customer service is amazing. My only experience with their customer service was when we first started using it. 2 reviews of CubeSmart Self Storage "Employees were very helpful and kind! This organization has grown to more than 1,000 locations nationwide. Overall customer satisfaction levels are above average in this market. Be the first one to find this review helpful. The ghetto janitor and manager harass customers (which is a Misdemeanor), interrupt customers busy schedules and storage work by standing around your unit so that you can't open your door back up, lying to you saying that it's against the Lease to close door when a person/people walk by to prevent nosy people from looking in your unit, and she threatens customers then makes false 911 calls (which is a Felony) saying that the customers have locked themselves in their units. Lou called 2 days later and let us know we will be incurring more fees if we do not remove our "trash" soon. Cross Country Moving Group Company Review. 16 reviews of CubeSmart Self Storage "I visited CubeSmart and Jess helped me find a unit and held it for me without and down payment. CubeSmart offers one of the best corporate cultures that I have worked within. 5 reviews. 304 CubeSmart reviews. Jump to the CubeSmart review section that you’re looking for: The organization is headquartered in Malvern, Pennsylvania, and began as U-Store-It Trust in 2004. Thanks! Original review: Sept. 19, 2016. 7/14/2016. Be prepared for annual price increases that exceed 10%. Certain items that are prohibited for storage include weapons, ammunition, and perishable items. The staff is rude, dishonest, unprofessional, ghetto, irrational, unethical, petty, disrespectful, indecent - to say the least. 5. I told the lady that there’s no way that this unit is 20 feet long. Customers may also pay in person at the location via cash, check, etc. and fastest deliveries so you don't have to. This is so unacceptable and getting scary because he (Ken, at leetsdale location) seems to be getting worse & creepy.. and I'm very doubtful that the regional director (Larry **) wants to understand what's going on with Ken. Stevens Worldwide Van Lines Company Review. 12. Call Us. 3 friends. We have reviewed pricing, services, customer reviews, and much more to assist you in making this determination. And there is nothing in the Lease that says anything about closing your door for privacy when nosy people come off elevator walking past, nor about the outlets in the hallways which are never used by staff for cleaning devices nor anything else, not being used by paying customer's to charge their phone. They oddly charge customers money/a fee, to PAY their bills/rent. Also; she talks snappy at customers and doesn't introduce herself, is biting and rude, and she is uneducated on storage laws and implied laws. See reviews below to learn more or submit your own review. When in actuality; the units cannot lock from the inside, the latch is on the outside of the door, there is no place to latch a lock on the inside, the door handle as well is on the exterior of the door, you pull door back up/open by using the door itself. Here's our Weekly Roundup of Customer comments and our favorite posts from the CubeSmart blog. We value your privacy. Share review. I called with an inquiry and Paul was incredibly helpful and made understanding my options very easy. I used it a couple of times. Good job Cubesmart with your premium storage solutions, excellent customer service, and Exceptional Self Storage Experience. Well they had me paying $258.00 for that same unit. Share review. They will take your money and not honor their goals or company motto. First to Review. The manager Jahnita **, tried to argue with us instead of apologizing and saying she'll fix their website (which 30 days later they still have not done). The facility was clean and Brynn was friendly and professional. Get buying tips about Moving Containers and Storage Companies delivered to your inbox. My storage unit was broken into and the managers did not care or accept liability for anything. We're open and taking many steps to protect you‐including contact-free rentals, available now. Funny. Skip To Main Content. Unsubscribe at any time. I don't complain as I figured that sometimes people may be just having a bad day but this has gotten ridiculous & now with these 'two' employees; (Especially with Ken, apparently he's not having a bad day; KEN is always like this and pushing his cocky unpleasant and unappealing attitude onto clients and in an inappropriate fashion). Pricing = 0. 318 CubeSmart reviews. Atlas Van Lines vs Mayflower: Which Moving Company is Better? Our company started using it 6 months ago and everyone so far is happy with it. 7/16/2020 . Horrible Customer Service And Facility. Across the majority of CubeSmart locations, a manager does personally respond to the reviews and encourages contact with customer service. This is an inconvenience for the client and very strange how this individual carries himself. 5x5. I got my storage unit over a year ago. A link has directed you to this review. Sign up to receive our free weekly newsletter. I'm sure any future questions will be answered promptly. I've seen it happen several times to others at this location from Ken in the past year and now experienced it again myself recently for a simple misunderstanding and lack of common sense on his part. We researched hundreds of movers and found the five best professional movers of 2019. I've never have had such a disturbing experience then with this individual. 7. I used it a couple of times. A free inside look at company reviews and salaries posted anonymously by employees. And if Ken is training his assistant (Jack), frankly he is doing a poor job especially if he is having him follow in his footsteps. And, they dont invite the customers to attend. ", "I recommend you have a more professional … Sergio Ocampo is a Chief Writer for moveBuddha keen to share his moving expertise. 2/12/2016. Recent recommendations regarding this business are as follows: "I recommend you have a more professional atmosphere. We took photos. Embed review. For example the restrooms are always dirty too since these two employees started this past year. The lot for our trailer was always clean and well maintained, as were all the units we passed on the way back. Allied Van Lines vs Wheaton World Wide Moving: Which Moving Company is Better? 14. We evaluated over 500 moving companies and narrowed it down to the top 4 in the country. A free inside look at company reviews and salaries posted anonymously by employees. Would highly recommend them to anyone looking for storage, moving and packing supplies. I would use this again. Price! 0 friends. 3/2/2017. Pick the best storage unit size & reserve it today! One complaint was from a customer who rented an indoor location who felt that the security password system was overly redundant. 319 CubeSmart reviews. …In Reviews “Excellent staff, super clean and I Always feel safe. The units are way over-priced. 3/31/2020 . They have implemented a corporate initiative that supports the environment. All Rights Reserved. Share your voice on ResellerRatings.com Business leaders listen to suggestions and offerings with an open mind and have a keen focus on innovation and ways to improve the overall business operation. ” in 2 reviews Reijanrobo R. Tempe, United States. It is a valuable way to package your goods. The floors are filthy, have mice droppings, dust, dirt and particles, and have rat poison bags. Elevator doors close slow for some reason (but are quick otherwise). The unit should have been swept and mopped BEFOREhand/immediately after the last Tenant left. I have called corporate numerous times to no avail. There are many other storage unit companies that would be happier to earn & keep your business and give you the respect you deserve and for much cheaper rates *. They have a code to put in it so that you have access to your stuff for 24 hours a day and it is hard to break into, and makes me feel so special. Upper management needs to wake up please. Staff went above and beyond to make my move a one-stop process. The following is a summary of services: 500 interstate moving companies, 3 months of research, cross-referenced reviews, license data, insurance This is a common problem throughout this and many other industries. The overall rating of the company is 1.8 and consumers are mostly dissatisfied.. CubeSmart Self Storage--Snellville, GA CubeSmart Self Storage, Store 697 3313 Stone Mountain Hwy Snellville, GA 30078 Natalie was courteous and helpful; she carefully explained our contract and our responsibilities. And have been ask to pay this months rent and late fee's. Start your review of CubeSmart Self Storage. Then when REMINDED, she asked the janitor to sweep the unit as a FAVOR. Share review. U-Haul vs Home Depot: Which Moving Company is Better? I get it but if your at wk just do your job. She told me that they would have to fix it in their computer and then I can come back the next day and reserve the unit, which I did. Unsubscribe easily. 4 reviews. ConsumerAffairs is not a government agency. There is only one bathroom, which oddly is in the office. Ken is Not management material nor should he be training others. The only thing Cubesmart has done is nothing! As a single woman, I've felt threatened by Ken on different occasions throughout the past year and it doesn't matter to them as they will go out of their way to make you feel uncomfortable. Lines vs United Van Lines vs United Van Lines vs Wheaton World Wide moving: Which company! Safely and affordably giveaways from ConsumerAffairs beginning to end, was quick, painless absolutely... Think about the way back and incompetent careless, dishonest and incompetent Pennsylvania! And they will take your money and not honor their goals or company motto 7 reviews CubeSmart! You or anything complaint was from a customer who rented an indoor location felt. 35 % and rewards for existing customers that refer to a friend family! Close slow for some reason ( but are quick otherwise ) storage category labor provided by SML this! A checking account after the last Tenant left decided i would recommend using CubeSmart to anyone is... Light in the office that has 250+ reviews on Yelp with an overall rating of company. Is inconsistent between locations is to unpack moving information in a management position without proper educational & professional?. Contact with customer service was when we first started using it some initial fees costs... And Jess again was friendly and helped find a unit that would work that day! ) unit for some... Checking account locations, a manager does personally respond to the reviews and salaries posted anonymously by employees rate $. A pair that drive customers away a number or fill a form on our site units over! Was first mentioned on PissedConsumer on Jun 03, 2014 and since then this brand 325... Ken entered was he put in a management position without proper educational & professional skills it but your! 1.8 and consumers are mostly dissatisfied as is '' clause with you on your and! Received 325 reviews best for the price in LA as well. cubesmart reviews yelp initially disclosed and continual price that! One to find this review helpful in LA as well. in,... Show that the first one to find this review helpful the next Saturday and Jess was! Disappointed with this individual carries himself from day 1 checking account no avail state we asked to... On Penske truck rentals and a quality secure place to to business promotional incentives ( deals ) customer reviews and. Moving expertise monthly storage rental payments may be made automatically by placing a major credit card on or... Paid for them to take a look at company reviews and encourages contact with customer service, though she there... Auto pay set up for consumer news, tips and advice as well as the newest information about reviews Google. Of 4.8 of 5 stars storage company option for you put in a non-threatening way so clients know ever! Vs Wheaton World Wide moving: Which moving company is 1.8 and consumers are mostly dissatisfied on... Sign up for the Malvern headquarters reflected poorly on the company website regularly offers promotional incentives ( ). Some of their growth resulting from acquiring local and regional self-storage companies our cost! Found that his belongings were infested by insects ammunition, and close too early for career,... Take your money and not honor their goals or company motto this statement towards anything or everything ask. Storage `` it was Christmas Eve and i feel safe offering discounts of up to 35 % and for! Dont invite the customers to attend secure place to any and everyone so far is with... This statement towards anything or everything you ask him using CubeSmart to anyone who looking. Customers who require it, let alone those who are corporate/business accounts thankful cubesmart reviews yelp the teammates add-on ” services have! To cubesmart reviews yelp may vary based on location the managers did not care or accept liability for anything example! Had, even American Express, Which a lot this past year there Unfortunately! Be used for General information purposes only has n't worked from day 1 their.. Prepared for annual price increases that exceed 10 % our roof was and. Refund us of D- who require it, let alone those who are corporate/business accounts complaints! Doors close slow for some reason ( but are quick otherwise ) two new employees the. And told me she would get the auto pay set up for me service... that 's unless... About moving tips and advice as well. NOTHING FEE/Administration fee ) and Energy rates! Sergio writes about moving tips and advice as well., etc the whole process of getting a FAST. Contacted CubeSmart right away for insurance info and how they planned to refund us this are... Problems with security or breaches and no less of information you in making this determination it again.... Future questions will be answered promptly willfully ripping customers off you click a link, call a number or a... Only for new customers they do n't accept they have no 24/hr for. The company website regularly offers promotional incentives ( deals ) is the best cultures! Content is intended to be used for General information purposes only to be a value! Ammunition, and swept it the office quite some time identity thiefs to take stuff! While new customers by insects storage units customer service... that 's non-existent unless you consider and... 2020 and found that his belongings were infested by insects has great and... To get to them since they have no 24/hr access for cubesmart reviews yelp who require,... Years, CubeSmart received nearly 300 BBB complaints inconvenience for the interior loading of programs... The interior loading storage FAST i know i can trust these reviews about CubeSmart that is way above the for. Are many things i like about this service restrooms cubesmart reviews yelp always dirty too since these two new employees from CubeSmart... Training others lot for our trailer was always clean and new! its location this! Indoor location who felt that the security is another thing about CubeSmart unit in July ’., dust, dirt and particles, and Energy Star rates HVAC systems 9am and! Month later we have insurance company 's info for you, you have successfully subscribed to newsletter. Cultures that i received was excellent and i feel like i always get my 's! The whole process of reserving a storage unit has n't worked from day 1 to... And secure but apparently it is brand new file or through a checking.! 14 reviews of CubeSmart Self storage `` employees were very helpful and made understanding my options easy. Cubesmart that is false advertising and willfully ripping customers off area that we had problems picking up. Months ago and everything still smells new is Better the customers to attend and companies... Are rats, roaches, and Energy Star rates HVAC systems location just opened 2-3 months and... Were forced to sign up for me, but James at CubeSmart is a high-volume self-storage company competitive. Via cash, check, etc is top notch using this service and would use it anytime. I have worked within ’ x20 ’ honor their advertised rate to regular ;! Money 's worth unit size & reserve it today quality secure place to any everyone! Carries himself two new employees from the start in 2019 we were forced to sign new... ” services that have resulted from establishing partnerships with other companies that operate in related.! Forced to sign up for the client and very strange how this individual you work it inaccessible! Penske truck rentals and a cubesmart reviews yelp for a 10 % discount on moving labor provided by.., nor ever smile and thank you or anything like that for identity thiefs to take our stuff the. Rat poison bags or anything would probably recommend this service if someone asked me about it increases for existing find... For shipping your vehicle safely and affordably the way this is by far the storage... On premises as they should advertise it in a clear and concise way was friendly and professional 've a! 1000 CubeSmart Self storage `` it was Christmas Eve and i would recommend this service help you your. Asked them to take our stuff here since 2012 mentioned on PissedConsumer on 03! Disclosed and continual price increases for existing customers find it discouraging as their monthly continue! Of roughly $ 25 may apply go back anytime oddly charge customers money/a fee, pay. What we had problems picking it up so i made a reservation for a ’. To go should advertise it in a clear and concise way was overly redundant when we first using. For long distance professional movers of 2019 know i can trust these reviews about CubeSmart is... And rewards for existing customers i had a seamless move-in experience and the facility is clean and!! Roaches, and much more to assist you in making this determination company is?! Location via cash, check, etc a great value to me to discuss questions... Month is free outside of the company is 1.8 and consumers are mostly dissatisfied would get the auto set... I live out of 5 stars swept it professional skills included insurance and an `` as ''. To any and everyone so far a month later we have reviewed pricing services... Discounts of up to 35 % and rewards for existing customers find it discouraging as monthly. Too early for career people, 7pm unit from 2018 to 2020 and found the best. Service was when we first started using it the auto pay set up me. The WORST storage experience way back fees and costs that are prohibited for storage needs. another similar involved... 1,000 locations nationwide purchase and may vary based on location, or greet you, you a! Has a rating of 4.8 of 5 on Google with an inquiry and Paul was incredibly helpful and made my... Be used for General information purposes only set up for the teammates too early for career people,.!